Shipping policy
Shipping Policy
Order Processing Time
All orders are processed within 1–3 business days after the order is placed.
During high-volume periods such as live events, holidays, or promotional sales, processing time may take slightly longer. We appreciate your patience.
Once your order has been packed and shipped, you will receive a shipping confirmation email with tracking information.
Shipping Time
Shipping times vary depending on your location.
United States:
Estimated delivery time: 7–12 business days
Canada / United Kingdom / Europe / Australia:
Estimated delivery time: 8–15 business days
Please note that shipping times are estimates and may be affected by:
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customs clearance
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local carrier delays
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weather conditions
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peak holiday seasons
Tracking Information
Once your order ships, you will receive a tracking number via email.
You can track your package using the link provided in your shipping confirmation email.
If you have trouble tracking your order, please contact us and we will be happy to assist.
Incorrect Address
Please ensure that your shipping address is entered correctly at checkout.
If an incorrect address is provided and the package is returned to us, the customer may be responsible for additional reshipping fees.
If you notice an error in your address, please contact us as soon as possible before the order ships.
Lost or Delayed Packages
If your package is significantly delayed or appears lost in transit, please contact us and we will assist in investigating the shipment with the carrier.
In some cases, the carrier may require additional time to complete the investigation.
Delivered but Not Received
If the tracking information shows “Delivered” but you have not received the package, please:
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Check around your delivery location
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Ask neighbors or household members
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Contact your local postal carrier
Sometimes packages are marked delivered before the final drop-off.
If you still cannot locate the package, please contact us and we will do our best to assist.
Customs & Import Taxes
International orders may be subject to customs duties or import taxes depending on the destination country.
These charges are determined by local customs authorities and are the responsibility of the customer.
Contact Us
If you have any questions about your shipment, please contact us:
Email: info@shineifyshop.com
Our support team will be happy to assist you.